What happens when I ask you for help?

We'll ask you for some basic information, such as your name, role at your school or district offices, contact info, the nature of the problem and the app or service in which it turned up.

If you're contacting us to get some content taken down, we'll ask you for evidence of the problem – in the form of a screenshot or URL of the page where it appeared – so we can see if it violates the service's Terms of Service. 

We'll also ask you if you or someone you're working with (a student, parent or colleague) has reported the abuse through the service where it occurred – always the first step (if you don't know how, we'll help with that). If it has been reported and, after 48-72 hours, it's still visible, we'll escalate it to our contact at the service. 

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